Q: How do I check the status of my order?
A: Upon placing your order, please allow our fulfillment warehouse up to 24 hours to have your order processed. The packaged goods will be shipped as soon as possible! As soon as the order is shipped, you will receive a shipment confirmation email and tracking number. If you're curious as to where your shipment is at any time, you can visit our website and check out our Order Tracking page for real-time updates on your shipment. If you haven't received your tracking number or don't see an update on the order status page after 2 business days, please contact us immediately and we will investigate the matter further!
Q: Cancellation Request
A: If you've placed an order with us and qualify for a cancellation, please note that there will be a $5.00 restocking fee applied to the order.
Q: How long does shipping take?
A: HazelHavana sources its products from the USA, Europe and Asia. For domestic orders in the United States, you can expect your shipment to arrive within 7 to 14 business days. For international orders, please allow up to 14 days.
Q: Do you ship Internationally?
A: Yes! We provide worldwide shipping!
Q: Is your website secure with my personal information?
A: Definitely! You'll notice the use of SSL security on our site to ensure all of your personal information is encrypted. Your Credit Card information is used upon purchased and is forgotten immediately afterwards.
Q: How do I order on your website?
A: Once you find a product you're interested in, simply click the "Add to Cart" button. Fill in your shipping and billing information and we'll have your order shipped out to you as soon as possible!
Q: What is your Refund Policy?
A) We at HazelHavana strive to provide the best customer service we can! If you receive your product with damages, please get in touch with us using the contact us. We'll see if you qualify for a refund or exchange. If 30 days have gone by since your goods have been delivered, unfortunately, we can't offer you a refund of any kind.
To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item that has been tampered with or is not in its original condition will not be eligible for a refund. You will then need to send us the product to be inspected and your refund will be processed within 3-6 business days upon the arrival. After the product has been inspected, your refund or exchange will be issued.
Please note all shipping costs are non-refundable and customers are responsible for return shipping.
Q: What do I do if my question is not answered here?
If you have any additional questions that are not addressed in our FAQ. Please contact us and we will get back to you as soon as possible!